Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Automatically logged onto an account not belonging to me.

Automatically logged onto an account not belonging to me.

  • Plan

Premium

Country

Sweden

Device

Samsung Galaxy Z Flip 5

Operating System

Android Tiramisu (version 13).

 

My Question or Issue

Downloaded and opened Spotify on my newly acquired phone. To my surprise I didn't need to log in, but was already logged in on an account which had a premium plan and serveral playlists. I haven't tried to recreate the issue, but if it's easy to recreate, it could pose a potential threat.

Reply
1 Reply

Hey!

 

Thanks for reaching out and sorry for the late reply here.

 

To me it sounds most probable that you accidentally created a new account or you had some saved info with your Samsung phone which logged you in.

 

We usually have a 7 day free trial with newly created accounts so they don't have any ads.

 

Can you check if you recognize the email and username of the account you were logged in to? You can see that by going to the profile picture om the home page (top left corner) and then click on the cogwheel.

 

Keep us in the loop!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts