Baixo minhas musicas mas elas somem

[DavidPirajaNasc]

Como não tenho uma conexão estável em casa, baixo minhas músicas para poder ouvi-las offline, mas elas sempre somem sendo que o cache continuam lá, o aplicativo simplesmente não reconhece-las, o que fazer?

[Sophia]

Hey @DavidPirajaNasc!

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

In this moment, we don't offer support in Portuguese. We'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifyajuda
• Twitter: https://twitter.com/spotifyajuda

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,

[lrosalen]

Sophia,

I'm with a similar problem, all my musics downloaded are disappearing frequently.

I would like to know what I can do for this problem stop.

Sorry for any possible mistake, I'm brazilian.

Best regards,

Lucas