Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Black Screen of Death when starting Spotify

Black Screen of Death when starting Spotify

Whe starting Spotify I the app doesn't start at all and shows only a black screen.

Steps to reproduce the issue:

  1. I was playing music from Spotify
  2. my phone screen was switched off and after some minute(s) (1 or 2) the song stopped.
  3. BTW: We were listening to a children radio play (called Bibi Blocksberg)

What steps you’ve tried already:

I closed the app completly. And I tried to start the app. But the the only thing what happend was the black screen.

Your device and operating system: Samsung Galaxy 5, Android 5.0)

Type of Spotify account you have: Premium

The app version of Spotify you’re using: 8.4.3.479 armV7

 

 

Reply
0 Replies

Suggested posts