Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Black screen when launching spotify app

Black screen when launching spotify app

 

Plan 

Premium

Country

Norway

Device

Samsung Galaxy 8

Operating System

Android Oreo

 

My Question or Issue

So recently every time I open spotify I get a black screen (image in attachements). All my apps and the OS is updated to the latest version. I have also tried reinstalling the app (but it only works temporarily before it happens again), restarting my phone and clearing my phones cache. Nothing works.

Screenshot_20180612-213552_Spotify.jpg
Reply
2 Replies

Same here, LG G4 H815 3/32 model with Marshmallow. Everything is fine with phone and its everyday performance but for the second time, Spotify gone black this week. Reinstalling works but you will download your songs again.

Screenshot_2018-06-12-23-18-58.png

Having the same issue. I've found it is only at certain times, after 8am for example today it started working or certain times it seems to work. Very annoying issue! I've found manually setting the clock to these times is a very temporary fix when I need spotif to run etc. Spotify please fix this been experiencing this for over a week!

Suggested posts