Browse, Search and Radio not working.

[_Jacko]

Plan

Premium

Country

Australia 

Device

Samsung Galaxy S8

Operating System

Android Oreo 8.0

My Question or Issue

 For the past few weeks the Browse, Search and Radio features have refused to work consistently. After using the app for a while (let's say anywhere from 30 minutes to an hour) the features mentioned above will provide error messages;

- Browse: "Sorry, something went wrong" 

- Search: "No offline results for"...""

- Radio: "Radio isn't available"

There is no apparant reason for this to happen. It is completely random and I cannot recreate it.

My internet connection is fine when this occurs. This happens regardless of whether I am connected to WiFi or mobile data. 

I don't use an adblocker. 

I have tried the following troubleshooting methods - all of which only resolve the issue temporarily. 

• Restarting the app
• Restarting my phone
• Logging out and back in 
• Doing a "clean" reinstall of the app (deleting data + clearing cache) 
• Repeatedly smashing my head against the desk out of frustration 

This happens every single day and I'm seriously considering changing music streaming provider because I feel I am paying to use only half the features. 

Has anyone else experienced this? 

[TomLegend]

Hey @_Jacko,

This is under investigation with our tech team. Could we get you to add your vote to this thread? Once we have more info, we'll put it on the idea thread. 

Thanks, 

/T