Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Buen día me percate que hicieron un cobro doble del servicio que procede?

Buen día me percate que hicieron un cobro doble del servicio que procede?

Tengo cobro doble del pago mensual
Reply
1 Reply

Hey there,

 

Thanks for posting in the Community. We hope you don't mind us replying in English.

 

If you see two recent payments on your end, it is possible, that you have two subscriptions on separate accounts. You can use the steps from this FAQ page to check if this is the case. 

 

It is also worth checking the receipts page on your account, where you can see when the last payments for the subscription on the account have been made. Here is a link to that page. 

 

Keep us posted,

 

Cheers!

DianModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.

Suggested posts