CAN NOT PLAY OR SEE VIDEOS IN SPOTIFY

[CCHUN]

Plan

PREMIUM

Country

US

Device

SAMSUNG GALAZY 7 EDGE 7 DELL PC)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Ivan]

Hey there @CCHUN, 

Thanks for searching for the answer you need here! 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

Do you mind sending us a video recording showing the behavior you describe? Just attach the video to your next response to us. This way we can take a closer look at the issue. 

We'll look out for your reply.