Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't log in on Android ('You are currently offline')

Can't log in on Android ('You are currently offline')

Hi everyone,

 

app worked fine for months. As I opened it today it prompted me to log in - which is weird since I didn't actively log out the last time (I never do). Upon entering my correct credentials the app tells me I need to go online because I'm alllegedly offline - I have a working Internet connection. I cannot log in at all.

Forum entries didn't help, obviously some have the same issue but there was no valid help from support so far.

 

Samsung Galaxy 5 neo;

Tested restarting my phone, changing my password, stopping and restarting the app, switching from WiFi to mobile network- to no avail. Some suggested reinstalling and redownloading all(!) songs - and some reported even after doing so it stopped working again a few days later.. 

 

Please help!

Reply
1 Reply

Yep, same problem here today. Has happened on numerous occasions. Been reading through pages of fed up people with the same problem. Found a fix suggestion from Spotify but that doesn't work either...

Suggested posts