Can't login on android because I'm offline

[em62]

I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go online. How can I go online if I can't login! 

[Joe]

Hi. What version of Spotify are you using?

[jwds1978]

Spotify

Version 8.4.24.837

com.spotify.music

This is just stupid…  Having just experienced this myself, and having searched online, I've come to realize it's an ongoing issue with Spotify.  Doing a 'quick' reinstall of the app — which includes having to redownload several GBs of music each darn time — is absolutely unacceptable.

Having offline mode enabled within the app should in no way whatsoever prevent a user from logging-in.  Once logged-in though, it would obviously function as the user rightfully expects by only playing already downloaded music.

The only reason I'd switched to Spotify is that I was prompted to by Microsoft Groove.  However, I'll be damned if I'm going to continuously reinstall the app and/or redownload the same music over and over again due to a long-standing bug that you seemingly won't fix.

Quite simply, the next time that this should happen, I'll immediately cancel my Spotify subscription and move to Google Play…  Problem solved.

[Joe]

8.4.24.837 appears to be a beta version?

[TroyWolf]

@all,

PLEASE go here and vote this issue up.

https://community.spotify.com/t5/Ongoing-Issues/Offline-Mode-can-result-in-inability-to-login-forcin...

[TroyWolf]

ARGH. My issue was "CLOSED" as a duplicate, but my closed issue still allows people to vote it up. Apparently, we should focus our collective power on this issue report instead:

https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idi-p/3259958

The comments are closed on this "official" issue report. It has a status of "Not right now" as well as a "work-around" that unfortunately does not work. If we create a new issue report, it ends up closed as duplicate.

At this point I don't know what to do to get the right eyes on this critical issue. My concern is that the Spotify project managers and developers will simply see a "Not right now" issue that appears to have a work-around and thus continue to basically ignore this problem.

People are actually cancelling their subscription over this issue--an issue that is a technical bug. It is something that should be relatively easy to troubleshoot and resolve. I am a software developer, so I don't say that carelessly.

Please, everyone who cares about this, go to this issue and vote it up.

https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idi-p/3259958

[Joe]

I'm amazed at how bad community support has become. It might be worth sending a PM to the community manager,  Meredith asking how to get this bug back as a live issue in ongoing issues.