Can't sync playlists, says device is full- definitely isn't!?

[Geoffrey23]

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g available of the device, and another 7.5 available on the SD card. Im a premium user so feel a little ripped off that I can't listen to my music on the move.

[Joe]

Some folk have reported that the old cache wasn't deleted by the new installation so is still taking up space. Use a file explorer and find and delete the folder com.spotify.mobile.android.ui on both the internal and external storage. It should be under \android\data\.

Don't delete com.spotify.music as that's the new cache.

[Geoffrey23]

Just tried that and got rid of everything, theres just over 8 gig of space left on the device (where spotify has been placed) and it still wont let much be downloaded.

[Joe]

Can you try reinstalling spotify after removing the external SD card? What android version are you using?

[Geoffrey23]

1.1.0.113 I'll give that a try.

[leeannesmith81]

I'm having the same problem. I cleared the cache last week and read on another blog somewhere that it needs a few days to communicate back to spotify that there is space on the disk available. It's still not working. When I looked for the file under android/data it isn't there (probably because I already cleared the cache). I also have an S3.