Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot log in on app

Cannot log in on app

I recently re-download ed spotify after a long time without it. My original account was connected to Facebook with the email (address removed). After re-downloading the app I've been unable to log into it. Whenever I hit log in through Facebook it says "Unable to log in. Invalid username or Password." I would love to be able to access this old account before resubscribing to premium versus getting it on the new, temporary one I've created with a different email for the time being. Thank you for any help. - Ben

Reply
1 Reply

Hi there.

Firstly I've removed your email address from the post just for your own benefit.

Secondly, can you log into Facebook with your details ok? Are you loved into the Facebook app on your phone with the account you want to use?

Try resetting your password with Facebook and logging in again. Or sometimes rather than logging into spotify with your Facebook detail people find that tapping the register button then using their existing Facebook login detail works.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Suggested posts