Cannot reload spotify on my android phone. I have a premium family account

[Luke4256]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Premium

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I can not reload spotify to my lg g3 android phone. I have a premium family account.

[Ivan]

Hey there @Luke4256, 

Thanks for searching for the answer you need here! 
 

Just to confirm, have you tried a clean reinstall instead of the regular one? There's a difference between the two in how the app data are being managed.

We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.

Do you mind sending us a screenshot showing what you see exactly? Just attach the image to your next response to us. This way we can take a closer look at the issue. 
 

We'll look out for your reply.