Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Disk almost full issue

Disk almost full issue

Plan

Premium

Country: Philippines

 

Device

Samsung Galaxy S10+

Operating System

Android Pie

 

My Question or Issue

I get this pop-up message when I open the app. When I go to check the app storage, Downloads only shows 3.6GB; Other Apps shows 26.3GB; & Free shows 3MB. I checked my internal phone storage but I still have 59.8GB available! The app won't allow me to download the other music in my playlists. What's weird is that when I try to toggle the 'Downloading' icon it displays a message box saying "You discovered a Premium feature! Get Premium", where in fact I'm subscribed to Premium for Family. Also, I only have 2 offline devices listed so not sure what seems to be the problem. 

 

 

 

Screenshot_20190520-003151_Spotify.jpg
Reply
0 Replies

Suggested posts