Dowloaded playlist no longer downloaded?

[Smekky94]

So I've made this playlist for myself like 2 or 3 weeks ago, downloaded this playlist so I could listen to it offline or at least without using data, now all of a sudden I get a message from my provider that I've used all my monthly data, found out that Spotify has used all of it. Looked into it and noticed that my playlist was no longer downloaded....... did not change anything, did not delete cache or whatever that could have caused my playlist to be removed as downloaded.

I'd like an explanation of what went wrong and how I could prevent this in the future, because data is way too expensive for this nonsense.. especially because I wanted to prevent data usage by downloading the playlist..

[OptimuzKrice]

Hey @Smekky94!

Looking in the community I could saw that a lot of people have the same issue.

I have to know a lot of things to do a most personalized help, but you can try doing this:

1. Log into your account on the website.
2. Click Offline devices.
3. Click REMOVE to reset an individual device or REMOVE ALL DEVICES to reset all offline devices on your account.
4. Download your playlists again.

You should check for a time if it works. If it doesn't work, come back here 😉

[Smekky94]

I could download it again immediately, but that's not the point, it's more so that I want to prevent this from happening in the future because now I've ended up paying another 10 bucks just to have 1GB of data this month..

[OptimuzKrice]

Try doing what I saw you previously, and If it happen again, you must get in touch through contact form. From there they can give you a better solution.