Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Downloaded playlist of local files grays out every few weeks

Downloaded playlist of local files grays out every few weeks

Sorry if this is a repost, it failed the first time I tried to post this.

 

I have a premium account, I listen on a Samsung Galaxy S8 and my Windows PC.

 

I have a playlist of music that I own, they are local files on my PC.  This playlist is downloaded to my S8.  It usually works fine, I am able to "Like" the songs on it and add them to other playlists, as well as listen.

 

BUT, every 2-3 weeks, the whole playlist grays out and will not play on my phone.  It still works fine on my PC.  After a lot of troubleshooting, I figured out that it will be fixed if I completely delete and then re-download the playlist on my phone.  This is irritating, as it is the only offline playlist that I have and I use it when I have no internet connection.

 

Why does a playlist of my non-spotify owned music stop working on my phone and need to be re-downloaded every few weeks?

Reply
0 Replies

Suggested posts