Downloaded songs stop playing and cause spotify to just load.

[Ghost13]

Hey,

Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'm not at the song cap. The song will play like 20-40 seconds then stop. When this happens it crashes spotify and just gives the loading symbol.
So I have to restart spotty several times before it comes up. Or just restart my phone to make it quicker.

What is causing this??

Thanks

[Maria_B · Accepted solution]

Hey @Ghost13!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on 🙂

[Ghost13]

That worked! Thank you.