Downloads keep getting deleted

[Germain543]

Plan

Premium

Country

Germany

Device

Samsung Galaxy 8

Operating System

 Android Pie

My Question or Issue

My downloads are getting always deleted after not using the app for 3-4 hours since last week. I have no issues with my storage (35GB free)

[Katerina · Accepted solution]

Hey there @Germain543,

Thanks for posting about this here in the Community!

We'd first recommend trying a clean reinstallation of the app following the steps in this Spotify Answer. 

In general, there are a few possible reasons why your downloads might be removed:

• You've downloaded music to more than 5 devices. You can double check this here. If you see a device listed more than once, we'd recommend following the steps from the Spotify Answer above to perform a clean reinstallation of the app on that device.
• You haven't been online with Spotify at least once in the last 30 days. 
• Your Spotify app needs updating. 
• Your SD card (if your device has one) has become compromised (dislodged, corrupted, etc.)
• The content's no longer available on Spotify.
• Tracks in some playlists are updated regularly, meaning tracks might be removed. 

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂