Features like "about you" don't work properly (Android)

[vvalterss]

Plan

Premium

Country

Latvia

Device

Samsung Galaxy 9+

My Question or Issue

My Spotify features like "wrapped" or the new one "about you" don't work. I tried doing everything like restarting phone, reinstalling Spotify, clearing all data but nothing worked.

The problem is that when I open the about you stories they instantly quickly scroll to the last page and that's it, I can't go back because it takes be back to the last page instantly. I can see on the top that it does try to go back but it in less than a second brings me back to the last page.

As I mentioned this isn't the first time a new fiture like this doesn't work properly and I wish there could be a fix to this issue.

[MattSuda]

Hey @vvalterss 

There was a similar issue last year for the 2020 Wrapped campaign and the solution that helped with that should fix this issue as well.

Here is a comment from another user that solved the issue for them on Android:

"I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020."

It's also worth making sure any battery saving modes are turned off when trying to access the Only You campaign.

[vvalterss]

Could I get a step by step guide on how to get into developer settings and change the values because I can't find anything reasonably understandable online.

[Alex]

Hey @vvalterss,

Thanks for the reply.

You can check out this guide from Samsung on activating the Developer settings.

Cheers.