Fire 7 doesn't download local files

[TaCha]

Hi there,

I just bought a new Fire 7 tablet in replacement for my old Lenovo. 

For some reason, the Fire doesn't download the local files. I didn't have any problems with my Lenovo or my Sony mobile, so I'm kind of clueless.

Of course I'm in the same WIFI and I tried removing and adding the files again, no success 😞

Did anyone else have this problem? Could you solve it?

[Joe]

Any issues are normally down to communication problems so here's a list of things to check if local files won't download.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.