I am abroad and both my Android and Web player won't connect

[tomaslei]

Hi,

I am a premium subscriber and have travelled abroad away from the UK at the moment - since then, both my Android app and Windows web player won't connect - sometimes it displays error code 114 (connection lost) or simply cannot connect.  It does not mention the 14 days abroad message.  The web player does display the content in the "Activity tab" suggesting that it is not an internet connection issue.  Please advise.

Thanks,

Tom

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[tomaslei]

Thanks Matt, didn't manage to find their support contact page after a few attempts, so this is much appreciated!

Tom

[MattSuda]

You're welcome