I can't get spotify to download or play via 4g or 3g

[grossbay]

I want to listen to music while in driving via streaming. When I put it in online mode it says still offline and I have made the settings accordingly.

[grossbay]

I reinstalled and still no good

[Adam]

What device is this happening on? Does Spotify work okay when connected via WiFi, e.g. at home?

[grossbay]

Galaxy s4

[grossbay]

Haven't tried that yet

[grossbay]

Stills saying I'm offline even though I changed settings
I want my money back if this isn't replied to soon

[grossbay]

Hello

[grossbay]

Not success

[Adam]

I've moved this over to the Android board to get help from other Android users.

Just to confirm - is this just happening over 3G/4G or WiFi as well?

[Joe]

@grossbay We're not likely to get to the bottom of this while you're driving. Give us a shout when you get home and we'll explore some more.

[grossbay]

It's over 4g

[grossbay]

I'm home

[grossbay]

I'm home now
It's on 4g

[grossbay]

I can't see my posts on this same page either
Very annoying

[Peter__]

Does it say "No Internet Connection" at the bottom of the app?

[grossbay]

This ducking ridiculous let me talk to somebody

[grossbay]

I'm.home

[grossbay]

Wtf

[Peter__]

If you want to get in touch with Spotify support directly via email you can do that too using the online contact form.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Paddy828]

Hi Peter, I'm havin the same problem today, can listen to one song on Spotify before I get the message no Internet connection, but I can go on fb and chrome without issue... All using 4g... Yer post says this but doesn't give any solution. Any help?