I have set a replacement account as daughter forgot log in but not recognis

[Sheldongray]

My daughter forgot her login details and email which I only set up for her spotify, so I have set up a new account and message say no user with these details and wrong email password combination.
Can I either get her old account back for her which had lots of music or just hope it comes back working.
Thanks.

[Joan]

Hi there @Sheldongray,

Thanks for reaching out. No worries, we'll gladly help you get your daughter's account back. 

Firstly, consider following these steps to find the login details of the original account. Make sure to also try alternate login methods and try all possible email addresses that could've been used. Rest assured that the account won't be deleted on its own, so it's just a matter of getting you back in.

Hope this helps.