I upgraded to a new android phone A14 5G but my premium account didn't tran

[user-removed]

The premium account didn't transfer over to my A14 5G phone from the previous phone.

[Joan]

Hi there,

Thanks for reaching out.

Consider checking if you have a second account, and might have logged into the wrong one. If you still cannot find the account where your Premium is, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner.
 

Hope this helps.