Ich habe premium kann aber nicht heruntergeladene Musik offline hören

[Stella20]

Ich habe ein duo Abo und wenn ich zB auf einer Autofahrt also offline Musik hören möchte spielt spotify nur ca 5 Songs uns der rest ist nicht verfügbar

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.
 

That being said, we'd like to gather some additional info. Would you mind clarifying to us if you connect your device to your car via Spotify Connect, Bluetooth or AUX or USB cable?

On another note, would you mind sending us the make/model and OS of the affected device, along with exact the Spotify version you are running there?

Lastly, just to confirm, has the app always been behaving like this when connected to your car or does it start to happen after a specific event such as an OS update? Is this happening when not connected to your car? Please send us the details about it.
 

Keep us in the loop!

[Stella20]

##- Hello,
I'm glad you replied.
My english is not that good but i will try my best.
I don't connect my phone or spotify with my car because i cannot drive
because i am not 18 jears old.I listen to musik with my headphones.Although
i have spotify premium and downloaded my spngs i cannot listen to all of my
favorite songs because when i want to it just plays like 5 or 7 songs of
the playlist and not the others,when i click on the others there is
standing that this song isn't available.I alredy searched for solutions in
the internet but nothing had helped so i came to this forum. I hope you
understand my english, know what i mean and have a solution for my problem.
-##

[AlejaR]

Hey @Stella20,

Thanks for your reply and for the info shared. 

In this case, what you can try to isolate this behavior is by reinstalling the app on your device. You can do it by following the steps in this article. This is a bit different than a normal reinstallation, as it involves clearing all Spotify app data and cache from you device.
 

On another note, as mentioned above, would you mind sending us the make/model and OS of the affected device, along with exact the Spotify version you are running there?

Lastly, we'd like to check: is this happening over WiFi? 3G/4G? Both? Do you notice any difference if you switch the internet connection you're using? 

Keep us in the loop!