Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
It's a darn shame. I am obviously not the only one having this problem. I have been using MOG for over a year and am hoping to switch to Spotify because I like their interface better, and they have a slightly bigger catalog. I have been using the free version but was planning to start paying if all went well.
It did not. I have ongoing problems with Spotify shutting down for no apparent reason, on both my Droid Razr Maxx and my Galaxy 2014 note. I have uninstalled, reinstalled, cleared data, cleared cache, etc, etc. Sometimes it works for awhile, giving me hope, other times (like today) it turns off after every song played. There seems to be no pattern. Tough to get a workout in when I have to stop and reboot the app every 3 or 4 minutes.
In all my time using MOG, this was NEVER a problem, and I never had to do any of the stuff above. I really hope Spotify gets with the program because they have potentially a great thing going. Until then, they will get no $ from me.
Welcome!
A couple of questions. You said Spotify 'shuts down'. Do you mean it stops playing music during or after a song is finished and won't play the next song or is Spotify quitting?
Are you using any thing like an auto task killer or cache cleaner? It's also worth checking your settings for wifi optimisation and "keep wifi on during sleep".
Hi Betheriver,
Do you receive an error message from your phone that spotify has crashed or quit after playing a song? Do you find that it stops or quits playing when you are not connected to a wifi network?
What version of Android and Spotify are you running?
Thanks
Hey all,
I'm having the same problem. I'm using a Samsung S4. From my playlist, it plays 1 song then stops. I open the phone and find that Spotify was shut down. I know it must be spotify related, becuase right away I open Pandora and have no problem. My preference is to continue working out a solution with Spotify. I have un-installed it 2x.
Spotify version: 0.7.4.610.gd7332b3
Android version 4.2.2
I look forward to hearing from you soon,
o2
Spotify,
We need to hear from you soon, otherwise we are all heading for the hills.
o2
@o24urcm This is an unofficial support forum. If you want direct involvement from spotify staff, you can always use the contact form. In the meantime, could you try turning off any equalisers including the spotify audio effects and see if that helps.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…