Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

'Library Full' error message - but my storage is nearly empty!

'Library Full' error message - but my storage is nearly empty!

Plan

Premium

Country

UK

Device

Huawei P20 Pro

Operating System

Android

 

My Question or Issue

I keep on getting an error message saying that my 'library is full' and that I 'need to remove more music' to continue downloading songs for usage offline.

 

However, this is a brand new phone and there's no way that my memory is full. So I wonder, would there be an issue with having music saved on my old phone at all? I can't just delete the music on my old device as it was lost a few weeks ago. 

 

Is there a way to remotely remove all offline tracks across all my devices on my account? Thanks in advance for any responses 

Screenshot_20190625_231245_com.spotify.music.jpg
Reply
0 Replies

Suggested posts