Liked songs gone+artists impossible to open

[klarusia95]

Hi. Since 15.07 my mobile app crashes when I try to open any artist. My liked songs are gone. When I click on liked, the app says that it will show any liked song when I start liking songs - seems like it doesn't acknowledge any of my liked songs whatsoever. This happens on mobile app, on PS4 everything I checked works fine. Please see to this issue as this is very challenging to use my premium now.

Plan

Free/Premium

Country

Poland

Device

Samsung Galaxy 8

Operating System

My Question or Issue

[SoundShots]

Hi @klarusia95! 

Thanks for posting in the Spotify Community!

This is an Ongoing Issue that Spotify is investigating, which you can find more information about here. On that page, there will be a status update of the next steps to take and information to provide. Please add your +VOTE, as this will help with the investigation. Additionally, subscribe to the thread by selecting the 3 dots at the top right hand corner.

Sometimes a clean reinstall of the app seemed to resolve the issue.

Hope this will be fixed soon.

Cheers!

https://open.spotify.com/follow/1/?uri=spotify:user:1gdr7ny1wk8oegnhcd6cn9jc1&size=detail&theme=ligh...