Local File Synch between Desktop App on Android

[LuigiParacchini]

Plan

Premium Family

Country

Italy

Device

OnePlus 7T, Lenvovo T460

Operating System

Android 10 and Windows 10

My Question or Issue

Hello,

could you tell me if is still possible to synchronize local file between Desktop and Android Phone?

I've followed the instruction on the Support Section, but I've no success.

Kind Regards,

Luigi

[Elena]

Hey there @LuigiParacchini!

Thanks for reaching out to us, we'll gladly shine some light on this.

It's still possible to sync up your local files to your phone.

First, it's a good idea to check if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?

We'd recommend taking a look at this page to see what you can try to re-sync the tracks. If you've tried some of the steps, let us know which ones and we'll see what else we can suggest.

Then we'd recommend logging out from your phone > restarting it > logging back in.

We'll be on the lookout for your reply! Let us know if you have any questions.

[LuigiParacchini]

Hi Elena, thank you for your support.
In effect, in the end I managed to sync the files.
I think the problem was due to the time needed to upload and download the audio files; I say this because I left the phone and the PC with the Apps open for half a day, and in the end I magically found the audio files on the phone; is my interpretation correct? are the files uploaded to your servers and then downloaded to the mobile phone?
Kind Regards,
Luigi

[Elena · Accepted solution]

Thanks for getting back to us @LuigiParacchini!

So great to hear that you were able to sort this out. It does sound possible that the system just needed some time to sync up the changes as you're suggesting.

If there's anything else we can do for you, just give us a shout 🙂

Have a great day!