Local Files won't play (grayed out) on my Android device

[ferryman89]

I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The songs play just fine on my desktop, but as soon as I switch over to my phone, it stops and the song is grayed out. Not only that but the song won't even download to to my device for offline use. Is there anything I can try to get this to work? This has been annoying me for days now

[Joe]

Local files must be downloaded to your mobile device before you can play them. If the files won't download, take a look at this checklist:

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.