Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Lock screen issues with Samsung Galaxy S8 when using Spotify

Lock screen issues with Samsung Galaxy S8 when using Spotify

 

Plan

Premium

Country

 

Device

Samsung Galaxy S8

Operating System

Android 9.0 Pie

 

My Question or Issue

 

I've recently noticed my S8 has issues with Spotify despite performing a clean install and updating my phone then performing another clean install.

I can no longer play music or podcasts when my phone is locked as pausing them will cause spotify to play a random song or playlist whenever I unpause my song or podcast. I have to completely unlock my device to unpause. The lock screen is completely unresponsive sometimes as well (only with spotify) and will not pause music when prompted again forcing me to unlock my phone and do so from the app. The issues will go away when I force close the app from the app settings but then reappear after an hour or so. 

This does not happen with any other music/podcast app on my phone which leads me to believe its only an issue with the spotify app itself. Is there anything else I can do to stop this from happening?

Thank you.

 

Reply
0 Replies

Suggested posts