Lost all info

[andres2588]

I have premium and when I opened up Spotify on my phone (Galaxy S6) it went to the login screen. Once I logged in all my music was gone and I went back to free. I tried reinstalling the app and restarting my phone.

[PhantomDiesel]

Hello there
I am sorry that you are having issues with Spotify for Android
Have you tried contacting Spotify support:
https://www.spotify.com/us/about-us/contact/contact-spotify-support/

Hope you are having a great day
GOD Bless
Spartan117

[andres2588]

I already did and they directed me to here.

[atom1989]

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.