Music is not playing until I skip one song

[songassistant]

Hey community,

songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order to get the music playing.

Thanks in advance 🙂

Motorola One / Android 9 / App version 8.4.92.158

[Jᴀᴄᴋ]

Hey @songassistant,

Is this on all of your devices? Or Just Your Android phone? 

Let me know,

-J

[songassistant]

Hey @Jᴀᴄᴋ,

thanks for the quick reply. Just my android device is affected by this issue. I do not know the behaviour on other android phones because I do only have this one connected to my account.

[Jᴀᴄᴋ]

Hey @songassistant again, 

Lets try a clean reinstall and see how that works out.

-J

[songassistant]

Good evening,

thanks for the hint but unfortunately, this did not fix it.

In the meantime I noticed it only occurs when I have offline mode enabled.

Have a nice evening!

[Katerina]

Hey there @songassistant,

Since you mention this occurs for you only when you've enabled Offline Mode, we'd recommend trying a clean reinstall of the app on your device instead.

You can follow the steps below to do that:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes.
6. Switch your device back on.
7. Open the Google Play Store then search for and install the Spotify Music app

 Let us know how that goes 🙂