Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music only plays on Galaxy S6 when screen is active.

Music only plays on Galaxy S6 when screen is active.

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is frustrating when i am at the gym or listening to music in my car. 

Reply
1 Reply

@sosajg84

 

You're not the only one. Samsung introduced an agressive power saving option which is closing Spotify when the application is sent to the background or the screen display turned off.

 

There is a battery saving option that you need to turn off. More info here:

 

https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731 

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts