Music stops

[Sheila21]

While I play music it keeps on stoping randomly. My software and app are up to date. I even tried uninstalling and installing the app again but with no help

Premium

Country

Romania

Device

Samsung galaxy s10e

Operating System

 Android 9

[Jᴀᴄᴋ]

Hey @Sheila21 thanks for reaching out to the Spotify Community,

I would actually recommend doing a clean reinstall on your device. It might also be beneficial if you can restart your device, although it sounds simple, it can help from time to time.

Finally, if none of those work try clearing your cache and data by following these steps:



Step 1: Head to the Settings menu.
Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.
Step 3: Tap on Storage and the buttons for clearing the cache and app data will become available.

Here is a video to help with that.

https://www.youtube.com/watch?v=K-PeUOLLk0s



Let me know how it goes,

Jack 🙂