My spotify break on second song and stop

[ilasgt]

None of the below information is required. However, the more you provide the easier it will be for us to try and help

Plan

Free/Premium

Country

Brazil

Device

(Xiaomi Redmi Note 7)

Operating System

(Android Oreo, Windows 10,etc.)

My Question or Issue

Good Morning, A few days i can't use spotify on my phone, when the player go to next song spotify break on nothing and i can't go next, I just can listen the first song i chose.
(the all permissions is allow )

I need help to resolve this because it's being so annoying...

[Mario · Accepted solution]

Hi @ilasgt, 

Welcome to the Community! Thanks for reaching out about this.

Would you mind letting us know if you already performed a clean reinstall of the app? This is often an overlooked step, but it can be really helpful for clearing any cache that might be causing issues and it's different than simply reinstalling.

Also, could you let us know if you can replicate this issue when you log into your account using a different device? 

Keep us posted. We'll be on the lookout for your reply.

[ilasgt]

I did reinstall and installed again, that works, thanks for you help!

[Ivan]

Hey @ilasgt, 

Great news! Give us a shout if you experience this again - we're always here to help.

Еnjoy your music!