My spotify doesn't connect to my speakers or airpods

[#1]

Spotify doesn't connect to any speakers nor airpods, my device is connect and i can play any video or audio in other apps except Spotify plays on my phone's speaker.

[Joan]

Hi there,

Thanks for reaching out. What device does this happen on? Are any other devices affected or only this one? Consider trying to perform a clean reinstall, that can help with a multitude of issues.

Let us know how it goes.

[rog1234561]

hey joan 

i have the same problem i have reinstaled spotify app but still doesnt it plays on the speakers of my labtop idk u guys could or can fix it thx if u can

[Maria]

Hey there @rog1234561,

Thanks for posting in the thread!

Just to confirm, does this only happen when trying to play directly through the laptop's speakers? Or does it happen when connected to external speakers as well - using Bluetooth or the Connect feature?

We recommend checking the device's audio settings as well, so that Spotify's is allowed to play. You can also have a look at the Volume Mixer if you're using a Windows device, there you can make sure that the app isn't muted.

Shouldn't that do the trick, can you let us know the exact make and model of your device, along with the Spotify version?

Keep us posted on how it goes!