No sound after upgrade!! HELP!

[Dreammy82]

I have paid for spotify premium, but since the new software upgrade I can't hear any music. It literally has no sound. The record plays but I can't hear anything. Tried to listen to other songs on youtube and webradio, and that worked flawless. So its the spotifuggle app that is the problem. Does anybody have a solution? Or has the same problem?

Have already tried to uninstall and install it all over again. Didn't´t work 😞

/Sherry

[Thedev]

Hi! Welcome to the community! We've noticed that the new update causes a lot of issues and sometimes makes it even impossible to listen to the music so here's what you can do:

1) Make sure that the client IS NOT muted in Windows (check Windows sound mixer settings). If it is un-muted, just mute your Spotify client and then "un-mute" again.

2) Have you tried disabling "Hardware accelaration" at Spotify settings? (go to Edit -> Preferences in the client) 

Let me know if this helps!

[Dreammy82]

I maybe forgot to mention that i have problems with my spotify APP, in my Samsung galaxy S2.

What u have written seems to be a solution for computer use?

Correct me if I am wrong 🙂

/S

[Thedev · Accepted solution]

Yes, you forgot to mention that your problem concerns your smartphone and I missed the fact that it was in the "Android" category. I'm sorry about that.

Have you tried Troubleshooting Spotify on Android?

[licenced · Accepted solution]

Also try restarting your phone - that often solves the no sound issue

[Dreammy82]

Now its working!! Stupid me, i just had to restart the phone and install it again. Idiot!

Thanks for all the help 😄