No sound on htc one s

[brazibabe]

Description

Please describe the problem

No sound when playing spotify.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Entered Spotify app

2. Found any playlist

3. Pressed play.

What I expected to happen

This is what I expected to happen - music to start playing.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

HTC One S

Device’s Operating System

4.1.1

What type of account do you have?

Premium

Space left on your device

8.73 GB

Space left on your SD card (if applicable)

... GB

Space left on your External SD card (if applicable)

... GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

I installed it from Google Play when I first received the phone. I had had an older phone with Spotify on it earlier as well.

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Not applicable.

If you said "No", when does the issue not occur?

N/A

My mobile Spotify version

0.5.11.4

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

Telmore, Denmark

My username

brazibabe

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

No - everything looks normal. It just doesn't sound normal.

[Dragonflame]

Have the same problem on my HTC Desire S. The song plays, the slider moves, but there is no sound. Not in offline or Online mode.

[InToon]

I have the same problem on htc desire hd.

[thebeauti]

Got HTC Desire S as well, and had the problem for 2 days now. Feels good to know I'm not the only one, does not feel good to pay for something that does not work..

[brazibabe]

I've had the problem for 3 weeks now, which is frustrating when I pay 99 dkk a month....

[licenced]

Often restarting the device solves this issue. Apologies if you've already tried it, but if not give a it a go

[brazibabe]

I've restarted a couple times now, cleared caches and deleted the program and reinstalled it a couple times as well. It works fine on my computer, and sound is fine on my phone, except for Spotify.

[thebeauti]

I have done the same as you, and still nothing. I wouldnt like to pay for more months if I cant use Spotify on my phone..