Not working

[ashmcdonagh]

Please help..my app has just stopped working.have tried everything

[madmonkey23 · Accepted solution]

What exactly have you tried?

If you could, please try the following.

1. Restart your device.

2. Uninstall the application, restart your device, and re-install the application.

Let us know how it goes!

[ashmcdonagh]

I've tried restarting my device and u installing it.hasnt worked

[madmonkey23]

Could you explain what you mean by not working? Is the application not opening up, does it open but not play music, etc...?

[ashmcdonagh]

When I open the app..it just goes into a black screen and then comes straight back out.cant even see my music.

[madmonkey23 · Accepted solution]

Alright how about this then.

On your android device go to settings and look for applications. In general it should be easy to find but it varies by device as each manufacturer has their own skin.

Once you find applications and have them all listed look for the Spotify app. Click on it and it should give you a bunch of information. You should also see two buttons, one for clearing cache and one for clearing data. You should be able to click at least one of those to try and clear it out.

Also, what phone do you have?

Let us know if you have questions or issues.

[ashmcdonagh]

I've cleared them both.i have a Samsung s5.still nothing

[madmonkey23]

Okay, this makes a lot more sense now.

The Galaxy S5 has been having some issues with the latest update. Check out this thread and download the older version of the .apk

https://community.spotify.com/t5/Help-Android/samsung-s5-crashes/td-p/1218530

Make sure you uninstall the current version that you have.

Let us know how it works!

[ashmcdonagh · Accepted solution]

Thank u so much for ur help.its working.oh my god I'm so happy.missed this app so much.thank u .Thank u.i missed my music.again my deepest appericate for ur help and patience.....One happy music fan again😊😊