Offline Content Erased

[mjburrows]

Spotify has erased all my offline content. I can still see the tracks but there is no green arrow next to them, and my phone has start downloading all 1,100 of them again. Why did this occur, and how can I stop it happening in the future?

[cabu96]

I have a similar problem, not all songs but 128 had to be downloaded again. It happens very often that 2 or 3 songs have to redownloaded but today it was very awkward.
The really bad thing is, that Spotify doesn't skip such songs but just stops playing. This is very annoying!

[pravusjif]

Helo there, in case anyone is still having this issue I want to comment on how I got it fixed.

Issue: When downloading albums the mobile app showed them as being downloaded and after finishing, half an hour later every downloaded song was gone, as if it had never been downloaded in the first place.

I even switched phones and this kept happening, using my same spotify user.

My way to solve it:

I noticed that when trying to download some albums, I got the "Epic collection, friend..." message, the one i got when i reached the limit of saved songs/albums.

So I deleted the app cache, uninstalled it, restarted the phone and then reinstalled it and started removing albums from my saved collection (do not confuse with the downloaded albums) and voila, since then, I've been able to download and maintain the downloaded songs.

I hope this helps someone being annoyed by Spotify's stupid bugs as I was.