Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Offline Music Not Playing

Offline Music Not Playing

Plan

Premium

Country

USA 

Device

Motorola Moto X4

Operating System

Android 8.1

 

My Question or Issue

I've been experiencing problems where any music I have downloaded for offline listening will not play if the network signal strength is weak (which should not be occurring when the music has been downloaded) until I move into an area where the signal is stronger.

 

For example, when I leave my house to go to work, my phone still picks up our Wi-Fi  and is still connected to the network but I'm far enough away that the signal is weaker than what it would be if I were still inside the house. This is also known to occur in any situation where a Wi-Fi signal is too weak but hasn't quite dropped to switch over to cellular.

 

Reply
0 Replies

Suggested posts