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PROBLEMAS CON MUSICA

PROBLEMAS CON MUSICA

 

Plan

Premium

País

México

Dispositivo

Moto E4 Plus

Sistema operativo

Andorid 7.1 Nougat

 

Mi pregunta o problema

Tengo un problema con la aplicación y es que, cuando entro a la playlist "Tus me gusta" aparecen mis canciones guardadas de manera normal pero cuando cambio el almacenamiento de la app de Spotify a la Tarjeta SD y vuelvo a entrar a la playlist ya no me aparecen mis canciones y en su lugar aparece lo siguiente (adjunto imagen):

Screenshot_20200601-124811.png
Reply
1 Reply

Hey there @Chancho69!

 

Thanks for reaching out to the Community about this. Hope you don't mind us replying in English.

 

Could you start off by making sure that your SD card is formatted as temporary external storage and check it for any errors?

 

We'd also recommend a clean reinstall of the app to make sure you have the latest version and that any outdated files are removed.

 

Give your device a quick restart as well before you open the newly installed app.

 

Let is know how it goes. Feel free to get back to us if you have any further questions 🙂

ElenaModerator
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