Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playback stops randomly & App is unresponsive

Playback stops randomly & App is unresponsive

I'm on Android 7.0 and Spotify V8.4.19.792

 

I've been having random crashes in the Spotify App for Android. What happens is that songs will all of a sudden stop playing when listening to music (either while listening normally or skipping tracks) and the app becomes unresponsive. When I try skipping to the next track the duration only shows up as 0:00 and clicking play/next/previous doesn't work either.

 

I've read in other threads that Battery Saving might cause the issue, but I usually have it turned off during the day when listening to music. I use wired headphones with a remote (though for iOS, so only play/pause/skip work). Usually force stopping the app and deleting the cache helps, but right now there's no getting the app to start playing music again. I don't want to have to reinstall the app and download all my music again whenever the app crashes. 

Screenshot_20170926-165504.png
Reply
0 Replies

Suggested posts