Podcasts not downloading

[jy0-orui69_gd]

For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times.

Plan

Premium

Country

USA

Device

Samsung Galaxy S23

Operating System

 Android

My Question or Issue

[OscarDC]

Hey @jy0-orui69_gd,

Thank you for reaching out to the Community and welcome.

This type of issue, when podcasts are not downloading properly is commonly related to some damaged cache stored on your device. In this case, we'd first recommend performing a clean reinstall of the app (by following the steps in this article) since this process will replace all damaged files and ensure you're running the latest version of the app.

If the issue persists, since podcasts are not yet available for all countries, make sure you're not using a VPN that might locate you somewhere else and affect the proper behavior of the app.

Lastly, and if the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

We'll be on the lookout.