¿Por qué si tengo plan premiamos no puedo escuchar mi música descargada?

[#1]

No puedo reproducir canciones sin Internet

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

In this case, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the affected device, along with the Spotify version you are running there?

On another note, would you mind sending us a full description of what's happening on your side? Are you able to download the content but not play it offline? Can't you see the option to download the content? Please send us as much info as possible.

Lastly, just to confirm, has the app always been behaving like this or does it start to happen after a specific event such as an OS update? Please send us the details about it.
 

Keep us in the loop!