Premium account no recognized

[arsantos72]

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how to proceed, it asks me to get premium and pay another fee. This is unfair. I logged in using both facebook and email, nothing works.

[MonicaM_Bogota]

Hi, @arsantos72!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Keep us posted.

[arsantos72]

Good morning,

Thanks so much for the help, It worked out perfectly.

I am very happy.

Alexandre

[arsantos72]

Good morning,

Thanks so much for the help, It worked out perfectly.

I am very happy.

Alexandre