Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi all,
Two quick questions. I'm using Spotify radio on mobile and it gets frustrating that my phone goes into sleep mode when Spotify is playing. I'd like to find a way to prevent this so I hoped to find a setting. Which brings up another point -- there doesn't seem to be any settings screen. I press the menu button and nothing happens - no options, no setting screen, no nothing.
So... is there a way to prevent the phone from sleeping and are there settings that I can adjust on the mobile radio?
Thanks!
I've also found spotify to be best when the device is prevented from sleeping, and have wished that this would be doable through settings. But, in the absence of that, I've downloaded an app called WakeLock, and used it to keep the device awake in the background while I'm using Spotify in the foreground. Hope this helps.
IDEAS: Device Management | Recover Deleted Items
Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!
@hypermommy wrote:
Hi all,
Two quick questions. I'm using Spotify radio on mobile and it gets frustrating that my phone goes into sleep mode when Spotify is playing. I'd like to find a way to prevent this so I hoped to find a setting. Which brings up another point -- there doesn't seem to be any settings screen. I press the menu button and nothing happens - no options, no setting screen, no nothing.
So... is there a way to prevent the phone from sleeping and are there settings that I can adjust on the mobile radio?
Thanks!
The settings menu can be found by touching the button in the upper left corner with the three horizontal lines on it, but there is no option within spotify to keep the screen on, for that u need a seperate app
Here's how I solved the problem:
Download the Tasker app for $2.99. Then set up a rule for an application event of "Spotify", and for the Action, specify that the display timeout be set to 23 hours (obviously more than we'll ever need).
Works like a charm. I know it's a separate app and costs a couple bucks, but an easy solution and well worth it in my view.
So you can glance at the screen and see the name of the artist that's playing.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…