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Problem About Artist Page

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Problem About Artist Page

Avatar of Asamu
Casual Listener
2020-07-23 06:21 PM

Plan

Premium

Country

Turkey

Device

Xperia XA Ultra

Operating System

Android 7.0

 

My Question or Issue

When I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for solve this problem?

_20200723_191012.JPG
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Avatar of Billy-J
Spotify Star
Spotify Star
2020-07-23 07:33 PM

Hey @Asamu, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, could you try a clean reinstall of the app following these steps? 


Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Avatar of Billy-J
Spotify Star
Spotify Star
2020-07-23 07:33 PM

Hey @Asamu, thanks for reaching out to the Community!

 

Could you try restarting your device? If that doesn't help, could you try a clean reinstall of the app following these steps? 


Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Avatar of Asamu
Casual Listener
2020-07-23 08:19 PM
Restarting my device didn't work but I tried a clean reinstall of the app and it works. Thank you so much.

Avatar of Billy-J
Spotify Star
Spotify Star
2020-07-23 08:20 PM

Hey @Asamu,

 

You're welcome! I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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