Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Problem logging in. Spotify does not detect internet connection

Problem logging in. Spotify does not detect internet connection

Hi,

 

Spotify has logged me out, so I'm trying to log in.
It tells me that I'm offline (even though I'm connected to the Internet), so I have to go online to log in. I press the "Connect" button.
This fails, so Spotify sends an e-mail containing a link to log in.
I click the link within a minute of receiving the mail (even though it's supposed to be valid for four hours), after which it says that the link has expired.

I press the button to send a new link, but no new link is ever sent...

 

How is it even possible to have all of these fail-safes implemented, and none of them working?

This has happened multiple times and I have to reinstall the app every time, simply because nothing else works...

 

(This issue has already been reported, but it was closed by a moderator who didn't understand what the post was about. https://community.spotify.com/t5/Accounts/can-t-log-in-because-it-says-i-m-offline/td-p/1807824 )

 

Plan

Premium

Country

Sweden

Device

Samsung Galaxy S5

Operating System

Android

Reply
0 Replies

Suggested posts