Problem with installing Spotify on my Mobile Phone (android)

[Sebastian_1996]

Description

I downloaded spotyfi again, because It stoped verry often during playing the tracks. After
redownloading it said that there is not enought space on my phone.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. restart phone

2. delete the app and reinstall it

3. trobelshooting spotify

What I expected to happen

After redonloading it shoud work again properly because it also worked before

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Galaxy Note 3

Device’s Operating System

?

What type of account do you have?

Premium

Space left on your device

-> sd card

Space left on your SD card (if applicable)

18 GB

Space left on your External SD card (if applicable)

56GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

Yes

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G

My mobile Spotify version

don't now because it dosn't starts properly

My desktop Spotify version (if applicable)

0.9.7.16.g4b197456

My mobile provider and country

Orange, Switzerland

My username

Connected with Facebook: Sebastian Stadler

Do you have a Spotify (non-Facebook) login?

No

Are you logging in with Facebook or with your Spotify login details?

Facebook login

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

[Joe]

I'm guessing it will install if you first remove the external SD card? Have you tried reformatting the card in the phone then reinstalling spotify?